Support

Shipping & Returns

How your prints reach you, and our returns policy.

01 Shipping

Print-only orders ship worldwide and framed prints ship Australia-wide. We’ll notify you by email once your order is on its way.

It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up to date. If you need to edit your address details after placing an order, email latentformprints@gmail.com with your name and order number.

02 Shipping estimates

Once your order has been dispatched, the address cannot be altered, and you will be charged the standard applicable postage rate to resend if it is returned to sender.

For customers located in Australia or New Zealand, prints are estimated to arrive within 5–10 business days from date of pickup. For overseas customers, prints are estimated to arrive within two weeks.

Please note that shipping times may vary slightly during busy periods and depending on location.

03 Returns

LATENTFORM accepts returns for faulty or damaged items in accordance with Australian Consumer Law. If your print arrives damaged, please contact latentformprints@gmail.com within 7 days with photos of the issue, and a refund or replacement will be arranged.

For change of mind, LATENTFORM does not offer returns. All sales are final once the order is confirmed and dispatched.