Shipping & Returns

Print-only orders ship worldwide and framed prints ship Australia-wide. We’ll notify you by email once your order is on its way.

It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up to date. If you need to edit your address details after placing an order, email latentformprints@gmail.com with your name and order number.

Once your order has been dispatched, the address cannot be altered, and you will be charged the standard applicable postage rate to resend if it is returned to sender.

For customers located in Australia or New Zealand, prints are estimated to arrive within 5–10 business days from date of pickup. For overseas customers, prints are estimated to arrive within two weeks.

Please note that shipping times may vary slightly during busy periods and depending on location.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your print arrives damaged, or you receive the wrong item, email latentformprints@gmail.com with photographs as soon as you can and we will arrange a replacement or a refund. Telling us promptly helps us resolve it quickly and raise it with the courier, but it does not limit your rights above.

Because every print is made to order, we do not offer change-of-mind returns or exchanges. This does not affect your rights under the Australian Consumer Law.